Canva Power Hour

Cancellation Policy

By booking and paying for your Power Hour you are accepting and agreeing to the terms and conditions outlined below. These terms and conditions are the entire agreement between you (the client) and me (Heidi of Creative Edge VA Ltd). The Service You are paying for a 60-minute video call with me. I will provide assistance and guidance during the Power Hour, using the information you provide me ahead of the call in the questionnaire. Payment Payment must be made at the time of booking. You can pay for your Power Hour by debit/credit card. Rebooking and refunds Refunds cannot be given for Power Hour bookings. If you do not turn up for the call you will NOT be entitled to a refund. Should you need to reschedule the Power Hour, please email me at hello@creativeedgevaltd.co.uk or use the link provided in your reminder and confirmation email. Please ensure that you reschedule no later than 12 hours before your slot. If I need to cancel your Power Hour for reason beyond my control i.e. illness or power failure, I will ensure to let you know as soon as possible. I will of course re-schedule the Power Hour to a time that will suit you. My obligations I will deliver my services during the Power Hour call with reasonable care and skill. Your obligations To log on to the video call at the agreed time via a desktop or laptop. You will be supplied with joining instructions ahead of the call. If you are late for the video call, it will not be extended beyond the pre-arranged finished time. The video call will be cancelled, and NO refund given if you are more than 15 minutes late. If you are having internet issues or are having problems using the link provided you need to contact me immediately. Do not leave it until 15 minutes after the arranged start time. Your Personal Information The personal information you supply will be used by me to provide the services required to deliver the Power Hour. All information will be dealt with in accordance with Creative Edge VA Ltd Privacy Policy Confidentiality I will not share or disclose to any other person any information concerning you or your business that is provided to me during the Power Hour. Other These terms & conditions form the agreement between us. No other person can enforce any of its terms. Our respective rights under these terms & conditions cannot be assigned or transferred to another person. Each section of these terms & conditions operates separately. If any court or relevant authority decides that any of them is unlawful or cannot be enforced, the remaining sections will remain in full force and effect. These terms & conditions are governed by English law and are under exclusive jurisdiction of the English Courts.

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