Terms & Conditions 

These Terms & Conditions apply to services provided by Creative Edge VA Ltd (“Creative Edge VA Ltd”, “I”, “me” or “my”) to the Client (“the Client”, “you” or “your”).

By instructing Creative Edge VA Ltd to undertake work, accepting a proposal or quotation, purchasing a package or service, or entering into a service agreement, the Client agrees to these Terms & Conditions.

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1. SERVICES & WORKING ARRANGEMENTS

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1.1 Services will be provided in accordance with the scope of work, proposal, package, quotation or agreement accepted by the Client.

1.2 An initial 15-minute Discovery Call is complimentary unless otherwise stated.

1.3 Any estimated time required to complete work is based on the information available at the time the estimate is provided. Estimates are given in good faith but may need to be revised if the scope or complexity of the work changes.

1.4 If, once work has commenced, it becomes apparent that significantly more work is required than originally anticipated, I reserve the right to discuss and agree a revised fee, additional hours and/or revised completion date with the Client.

1.5 Any additional work requested by the Client that falls outside the originally agreed scope may be charged separately at my current hourly rate or quoted as additional project work.

1.6 Work requested and subsequently carried out is considered billable unless I have expressly confirmed in writing beforehand that the work will be provided free of charge.

1.7 Requests described as small, simple, quick or minor are still chargeable where time is required to complete them.

 

2. BILLABLE TIME

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2.1 Billable time includes all time reasonably spent carrying out work for or on behalf of the Client.

2.2 This may include, but is not limited to:

• completing agreed tasks;

• research required to complete Client work;

• meetings and calls;

• reading, writing and responding to Client-related correspondence;

• emails and messages relating to Client work;

• communication via WhatsApp, Messenger, Voxer or other agreed communication channels;

• amendments and revisions;

• troubleshooting;

• administration relating specifically to the Client's work; and

• other activities reasonably necessary to complete the Client's requested work.

2.3 Where services are charged by the hour, the minimum charge is one hour. Thereafter, time is recorded and charged in 15-minute increments, rounded up to the nearest 15 minutes.

2.4 A time report will normally be provided with invoices for hourly work and can also be provided upon request.

 

3. FLEXIBLE AD HOC SERVICES

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3.1 Flexible Ad Hoc Support is designed for Clients who require support as and when needed without committing to a monthly retainer.

3.2 Flexible Ad Hoc work is subject to my availability and does not guarantee a set number of hours or priority access to my working time.

3.3 Flexible Ad Hoc Clients are invoiced on the last working day of each calendar month for work carried out during that month.

3.4 Payment is due within four (4) calendar days of the invoice date.

3.5 No further Flexible Ad Hoc work will be undertaken for the Client after the monthly invoice has been issued until that invoice has been paid in full and payment has been received.

3.6 This means that where the Client wishes work to continue into the following month, prompt payment of the previous month's invoice is required.

3.7 Any delay in payment may therefore result in work being paused and may affect anticipated completion dates or availability.

3.8 Once payment has been received, work will resume subject to my current availability. Payment of an outstanding invoice does not guarantee immediate or same-day resumption of work.

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4. MONTHLY RETAINER PACKAGES

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4.1 Monthly Retainer Packages are paid in advance.

4.2 Following the initial payment, monthly retainer invoices will normally be issued on the 25th of each month, with payment due no later than the 1st of the following month unless otherwise agreed in writing.

4.3 Retainer hours are reserved specifically for the Client and must be used within the relevant monthly period.

4.4 Unused hours cannot be carried forward to a subsequent month unless expressly agreed by me in writing beforehand.

4.5 Any additional hours required above the Client's agreed monthly allocation will be charged separately.

4.6 Additional hours worked between the 25th and the end of the month may be included on the following month's invoice.

4.7 Monthly Retainer Packages require 30 days' written notice of cancellation unless a different cancellation arrangement is stated in the Client's individual agreement.

4.8 Retainer services may be paused if payment has not been received by the agreed payment date.

 

5. PROJECTS, PACKAGES & NEW CLIENTS

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5.1 New Clients may be required to make payment in advance before work commences.

5.2 Fixed-price packages and projects are payable in accordance with the payment terms stated in the relevant proposal, quotation or service agreement.

5.3 Unless otherwise agreed, packages are paid for in advance.

5.4 Work will not commence until any required upfront payment has been received.

5.5 Work requested outside the agreed package or project scope will be quoted or charged separately.

 

6. INVOICING & PAYMENT

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6.1 Unless otherwise stated in a specific service agreement, invoice or proposal, invoices are payable within four (4) calendar days of the invoice date.

6.2 Payment should be made by bank transfer using the payment details shown on the invoice, unless another payment method has been agreed.

6.3 Any reasonable expenses incurred specifically on behalf of the Client, including agreed postage, printing, stationery or other purchases, will be added to the Client's invoice for reimbursement.

6.4 Where an invoice remains unpaid after its due date, I reserve the right to suspend all work until the outstanding balance has been paid in full.

6.5 I will not be responsible for missed deadlines, delays or other consequences caused by work being suspended due to late payment.

 

7. LATE & OVERDUE PAYMENTS

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7.1 Invoices must be paid by the due date stated on the invoice.

7.2 If an invoice becomes overdue, no further work will be undertaken until the outstanding balance has been paid in full.

7.3 Where applicable, Creative Edge VA Ltd reserves the right to charge statutory interest, compensation and reasonable recovery costs on qualifying late commercial payments in accordance with applicable UK legislation.

7.4 Where work has been paused because of non-payment, any previously anticipated deadline may need to be revised.

7.5 Repeated late payment may result in Creative Edge VA Ltd withdrawing Flexible Ad Hoc or credit arrangements and requiring future work to be paid for in advance.

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8. CLIENT RESPONSIBILITIES

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8.1 The Client is responsible for providing all information, instructions, materials, logins, access and approvals reasonably required for the work to be completed.

8.2 The Client is responsible for ensuring that information supplied is accurate and complete.

8.3 Final proofreading and approval of completed work remains the responsibility of the Client.

8.4 Any errors believed to have been made by Creative Edge VA Ltd must be reported within two (2) working days of receipt of the completed work.

8.5 Genuine errors made by Creative Edge VA Ltd will be corrected without additional charge.

8.6 Changes, amendments, additions or alterations requested by the Client that are not the result of an error by Creative Edge VA Ltd may be charged at the applicable hourly rate.

8.7 Where a project or ongoing work is delayed or suspended because the Client has failed to provide information, access, feedback, approval or other materials reasonably required, I reserve the right to invoice for work already completed and any expenses incurred.

8.8 Significant Client-caused delays may result in the work being rescheduled according to my availability.

 

9. CONFIDENTIALITY

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9.1 Creative Edge VA Ltd will treat confidential information supplied by the Client with appropriate care and will not disclose confidential business information to third parties except where:

• the Client has given permission;

• disclosure is reasonably necessary to provide the agreed services;

• a third-party service or platform authorised by the Client is required to complete the work; or

• disclosure is required by law.

9.2 Confidential Client information will not be used for personal gain.

9.3 Client work will not be publicly used for promotional or portfolio purposes without appropriate permission where the work or information is confidential.

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10. DATA PROTECTION

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10.1 Both parties agree to handle personal data in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018 where applicable.

10.2 Creative Edge VA Ltd will take reasonable steps to keep personal data obtained in connection with Client work secure and will use it only for legitimate business purposes and/or for the delivery of the agreed services.

10.3 Both parties may retain relevant business records and contact information where there is a lawful reason to do so, including accounting, contractual and legal obligations.

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11. INTELLECTUAL PROPERTY

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11.1 Unless otherwise agreed in writing, once all invoices relating to the relevant work have been paid in full, the Client will have the agreed rights to use the final work created specifically for them by Creative Edge VA Ltd.

11.2 Ownership or licences relating to third-party materials, software, templates, fonts, stock images, applications, platforms or other third-party intellectual property remain subject to the relevant third party's terms and licence conditions.

11.3 The Client is responsible for ensuring that they have the necessary permissions, licences and rights to use any images, text, branding, fonts, photographs or other materials they supply to Creative Edge VA Ltd.

11.4 Creative Edge VA Ltd accepts no responsibility for copyright or licensing infringements arising from materials supplied by the Client where the Client did not have the necessary rights or permissions.

 

12. CANVA DESIGN SERVICES

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12.1 Where appropriate, Canva designs may initially be supplied to the Client for review with a watermark or on a view-only basis until the final design has been approved and any outstanding payment has been received.

12.2 Once the final design has been approved and payment requirements have been met, the Client will receive the agreed final Canva design or template link.

12.3 Where a Canva template is supplied, the Client should use the “Make a copy” function to save their own version to their Canva account.

12.4 Once the Client has copied the design into their own Canva account, the Client is responsible for maintaining and storing that copy.

12.5 Canva designs may contain elements, fonts, images or other content subject to Canva's own licensing terms. The Client is responsible for ensuring that their Canva subscription and intended use comply with Canva's applicable licence terms.

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13. THIRD-PARTY PLATFORMS & SERVICES

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13.1 Some services may require Creative Edge VA Ltd to work with third-party software and platforms such as Dubsado, MailerLite, Canva, Wix, Xero, Zapier, Make or other systems selected or approved by the Client.

13.2 Creative Edge VA Ltd is not responsible for outages, errors, changes in functionality, pricing changes, account restrictions, data loss or other issues caused by third-party platforms outside my reasonable control.

13.3 The Client remains responsible for their own subscriptions, accounts, licences, platform fees and compliance with the terms of any third-party services they use.

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14. SUSPENSION & TERMINATION

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14.1 Either party may terminate an agreement where the other party has committed a serious or material breach of these Terms & Conditions and, where appropriate, has failed to remedy that breach within a reasonable period after being notified.

14.2 Creative Edge VA Ltd may suspend or terminate services where:

• invoices remain unpaid;

• there is repeated late payment;

• the Client repeatedly requests work outside the agreed arrangements without agreement;

• the Client behaves in an abusive, threatening or inappropriate manner; or

• continuing the working relationship is no longer reasonably practicable.

14.3 Termination does not remove the Client's responsibility to pay for work already completed, committed costs or expenses incurred up to the termination date.

14.4 Any specific notice period contained within a Client's retainer, package or service agreement will continue to apply.

 

15. PROFESSIONAL STANDARDS

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Creative Edge VA Ltd commits to:

15.1 Conducting Client work professionally and with reasonable care and skill.

15.2 Conducting business in accordance with sound and ethical business principles.

15.3 Communicating fairly and honestly with Clients, suppliers and other parties.

15.4 Making honest representations regarding skills, experience and qualifications.

15.5 Respecting the confidentiality and intellectual property of Clients.

15.6 Taking appropriate steps to protect personal and confidential information handled in connection with Client work.

 

16. RATES & PRICE REVIEWS

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16.1 Rates and service prices are normally reviewed each April.

16.2 Clients will be given reasonable notice of changes to the rates applicable to their ongoing services.

16.3 A Client is not obliged to purchase further Flexible Ad Hoc services following a price change.

16.4 Existing fixed-price projects that have already been agreed will not normally be affected by a subsequent rate increase unless the scope of the project changes.

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17. CHANGES TO THESE TERMS

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17.1 Creative Edge VA Ltd may update these Terms & Conditions from time to time to reflect changes to services, business practices or legal and regulatory requirements.

17.2 Existing Clients will be given reasonable notice of any material changes that affect their ongoing service.

17.3 Updated Terms & Conditions will apply from the date communicated to the Client and will not retrospectively alter fees or obligations already agreed unless both parties agree otherwise in writing.

 

18. GENERAL

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18.1 If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

18.2 Failure by Creative Edge VA Ltd to enforce a provision on one occasion does not constitute a waiver of the right to enforce that provision in the future.

18.3 Where an individual proposal, quotation or service agreement contains terms that differ from these general Terms & Conditions, the terms specifically agreed for that service will take precedence in relation to that particular matter.

18.4 These Terms & Conditions and any agreement between Creative Edge VA Ltd and the Client shall be governed by the laws of England and Wales, and the courts of England and Wales shall have jurisdiction, subject to any mandatory legal rights that apply.

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Creative Edge VA Ltd

Last updated: October 2026